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Bergen-Sales & Service Specialist-Westwood Banking Center-Westwood, NJ-Spanish Required

Company Name:
Bank of America
### Job description
Sales and Service Specialists are primarily responsible for providing basic sales and service support to customers as well as handling service requests and problem resolution. When guided by the Banking Center Manager or Assistant Manager, SSS adapt to a different role or play to create an excellent customer experience.Demonstrate Bank of America core values in all actions. Establish, retain, and deepen relationships with banking center customers to achieve banking center performance goals and provide quality customer service. Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework.Demonstrate Bank of America core values. Understand and live the values that support our culture.Treat all customers equally and fairly.Adhere to policies and procedures.Stay informed of key priorities and business updates.Execute sales and service plays and processes. May be required to work weekends and/or extended hours and regular, reliable attendance is critical.
The Sales and Service Specialist works in the banking center (branch) and is responsible for greeting, servicing and selling to customers in the lobby and performing teller transactions. Responsibilities include functioning as a scheduled seller or teller depending upon the banking center's specific needs. Your duties will include, but are not limited to the following:
Establishing, retaining and deepening relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service
Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention
Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise
Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures
May be required to work Saturdays and or extended hours
### Qualifications
_Required Skills:_
Minimum of six months customer service experience
Minimum of one year of successful sales experience in a goal and/or incentive-based environment within the past three years
Skilled in optimizing sales opportunities to existing and walk-in customers
Ability to generate new business by outbound calling and by reaching out to the local community
Excellent oral and written communication skills with exceptional influencing skills
Ability to work effectively as a team member and with customers
Strong analytical and problem solving skills. Ability to derive innovative solutions
Demonstrate problem-solving, teamwork abilities and ability to be proactive
Pass pre-employment assessment
Desired Skills/Assets:
Minimum of six months cash handling experience
Minimum of six months of teller experience with a successful balancing track record
Demonstrated leadership and assertiveness
Bilingual (fluent verbal and written) skills
Proficiency in basic computer skills
Posting Date: 08/14/2014
Location: US-NJ-Westwood
Language: Spanish
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: Sat 9-1, Mon - Wed 9-4, Th - Fr 9-6
Job Number: 1400060119

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