Call Center Representative
3.
8 Westwood, NJ Westwood, NJ Full-time Full-time Estimated:
$39.
2K - $49.
6K a year Estimated:
$39.
2K - $49.
6K a year Overview:
Join our team as a day shift, full-time, Call Center Communications Representative in Westwood, NJ.
Fulfilling your purpose begins here:
People First, Always.
Here's how we take care of our people:
Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department:
Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
We believe healthcare is a team sport and every player has something to contribute.
We show compassion, celebrate differences and treat one another with respect.
Responsibilities:
Multi-specialty practice, managing five offices appointments, and 40
Providers Complying with HIPAA regulations, privacy, and confidentiality over the phone and in all written communications.
Ability to work in an environment where practices and protocols are always changing; can easily adapt and work successfully Be a liaison and an advocate for the Patients and family members when communicating within the Practice Communicate effectively and professional in all aspects of communication (telephone, email, instant messaging) Excellent time management skills when on and off phones Professionalism and exceptional customer services skills when managing Patients and working with Practices and Providers Utilize EMR to schedule, cancel, reschedule appointments and perform detailed communication within the application throughout the Practice Respond to incoming calls in a timely fashion.
Calls originate from Patients, Hospitals, and outside Providers; professionalism and courtesy is required.
Knowledge and/or ability to work a computer-based call system to answer, transfer, etc.
all calls Knowledge of Microsoft Outlook, Microsoft Teams, or similar instant messaging tool After completing Patient Services Training and Probationary Period; capacity to work in a Call Center environment and ability to communicate and cooperate in a Team setting Maintain Call Center Metrics of:
Less than 5% Daily Abandonment Rate Less than 25% Idle Time Maintain Minimum Monthly Call Volume Average ( as determined by Monthly Call Volume & Staffing) Monthly Call Monitor Assessments to ensure Practice Protocols and Basic Customer Service Skills are utilized (no less than 85%) Other responsibilities assigned by Management or Providers; as needed.
Qualifications:
Job Requirements Excellent communication skills Excellent Customer Service Skills Proficient with Microsoft Applications and working with dual monitors Strong attention to detail Familiarity with medical terminology Familiarity with EMR systems Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.
Ability to type and document clearly and accurately caller conversations.
Preferred Job Requirements Associates, High School Diploma, or GED equivalent; Higher education may be substituted for experience.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Westwood, NJ Westwood, NJ Full-time Full-time Estimated:
$39.
2K - $49.
6K a year Estimated:
$39.
2K - $49.
6K a year Overview:
Join our team as a day shift, full-time, Call Center Communications Representative in Westwood, NJ.
Fulfilling your purpose begins here:
People First, Always.
Here's how we take care of our people:
Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department:
Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
We believe healthcare is a team sport and every player has something to contribute.
We show compassion, celebrate differences and treat one another with respect.
Responsibilities:
Multi-specialty practice, managing five offices appointments, and 40
Providers Complying with HIPAA regulations, privacy, and confidentiality over the phone and in all written communications.
Ability to work in an environment where practices and protocols are always changing; can easily adapt and work successfully Be a liaison and an advocate for the Patients and family members when communicating within the Practice Communicate effectively and professional in all aspects of communication (telephone, email, instant messaging) Excellent time management skills when on and off phones Professionalism and exceptional customer services skills when managing Patients and working with Practices and Providers Utilize EMR to schedule, cancel, reschedule appointments and perform detailed communication within the application throughout the Practice Respond to incoming calls in a timely fashion.
Calls originate from Patients, Hospitals, and outside Providers; professionalism and courtesy is required.
Knowledge and/or ability to work a computer-based call system to answer, transfer, etc.
all calls Knowledge of Microsoft Outlook, Microsoft Teams, or similar instant messaging tool After completing Patient Services Training and Probationary Period; capacity to work in a Call Center environment and ability to communicate and cooperate in a Team setting Maintain Call Center Metrics of:
Less than 5% Daily Abandonment Rate Less than 25% Idle Time Maintain Minimum Monthly Call Volume Average ( as determined by Monthly Call Volume & Staffing) Monthly Call Monitor Assessments to ensure Practice Protocols and Basic Customer Service Skills are utilized (no less than 85%) Other responsibilities assigned by Management or Providers; as needed.
Qualifications:
Job Requirements Excellent communication skills Excellent Customer Service Skills Proficient with Microsoft Applications and working with dual monitors Strong attention to detail Familiarity with medical terminology Familiarity with EMR systems Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.
Ability to type and document clearly and accurately caller conversations.
Preferred Job Requirements Associates, High School Diploma, or GED equivalent; Higher education may be substituted for experience.
Estimated Salary: $20 to $28 per hour based on qualifications.
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